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Common Questions about Vacation Rental Homes

1.) How close are you to the airport?

Champions Gate is just 25 minutes from Orlando International Airport.

2.) How near is Champions Gate to Walt Disney World® and other area attractions?

World Class attractions such as Walt Disney World, Sea World, Aquatica, Universal Studios and Islands of Adventure are all just a 20-25 minute drive away.

3.) How much is the deposit to reserve a home?
To reserve a home, we will require 20% of the total rental cost.

4.) When is the final balance due?
The final balance is due 45 days prior to your arrival.

5.) What is the compulsory security deposit?

A security deposit of $500 will be held on behalf of the owners against loss or damage caused to the property by the parties to this agreement. The security deposit is not required for properties with three bedrooms and less such as condominiums. Some of our larger estate homes may require a higher security deposit of $1,000. The security deposit will be fully refundable (within 2 weeks of vacating the property) after a satisfactory status report. Where there is no damage or breakage the security deposit will be fully refunded to your card. The security deposit can be paid by check or credit card with the final balance.

 

6.) How do I place a reservation for one of your vacation rentals?

Once you find the home of your choice, there are two easy-to-follow ways to book your vacation with Reunion Vacation Homes. You can choose to place the reservation directly online through our secure website 24/7, or call one of our Reunion Vacation Homes representatives toll free at 1-886-314-7386, or 321-401-4432 for calls outside the USA and Canada.

 

7.) When will I receive my Rental Voucher and arrival instructions?

Upon receiving your signed Rental Agreement and final payment, Reunion Vacation Homes will e-mail you a Rental Voucher which will include your rental property address, electronic lock keypad code, wireless internet code and directions to get to your property for the duration of your stay.

 

8.) Will I stay in the specific property I have chosen?

Absolutely yes! Once you have booked either online or through one of the Reunion Vacation Homes representatives, the availability calendar will automatically be updated on our website, blocking out your specific dates. This will ensure you always get to stay in the property of your choice! If for some unforeseen reason we are required to move you to another home, we will give you prior notice, as well as ensure you are located in a property of similar specifications to the one you have chosen. If this is not possible, we will be happy to provide you with a full refund.

 

9.) Where do I collect the keys to the home?

At Reunion Vacation Homes, we understand the importance of being able to enjoy every last minute of your vacation! All of our homes have an electronic lock. An entrance code will be sent to you once we receive payment of the final balance. You can go direct from the airport to your villa.

10.) What time can I enter the home and when do I have to depart?
The home can be occupied any time after 4:00 pm on your day of arrival. The home must be vacated by 10:00 am on your departure date.

11.) Early check-in / out?

Early check-ins or late check-outs can be requested for an additional charge, the charge depends on the property but ranges from $50 to $250 each. The standard check-in time is after 4:00 pm, the early check-in time is after 1:00 pm. The standard check-out time is 10:00 am, the late check-out time is 1:00 pm. All early check-ins or late check-outs are subject to no other reservations in the property at the time of your arrival/departure. As such, these will be tentatively booked, and confirmed only within the last 72 hours prior to your arrival. It is the guest's responsibility to contact Reunion Vacation Homes within 72 hours of arrival to confirm availability.


12.) Do I have access to all of the amenities in The Retreat at Champions Gate?

Yes!

13.) Are pets allowed in the homes?
No, pets are not allowed in any of our homes. Reunion Vacations Homes has a strict no pet policy. Those found to be in violation of this policy will be subject to a minimum $500 penalty fee.

14.) Are the kitchens fully equipped?

All homes are fully equipped with everything you'll need, including a refrigerator, freezer, oven, range, microwave and dishwasher. Additionally, all of Reunion Vacation Homes' properties come complete with toasters, coffee makers, blenders, cookware, dishes, glasses and utensils.

15.) Are all linens and towels provided?
Yes, all linens and towels are provided, however we would recommend taking beach towels for the pool area.

16.) Are hairdryers provided?
Yes, hairdryers are provided in all of our homes.

17.) Are irons and ironing boards provided?
Yes, irons and ironing boards are provided in all of our homes.

18.) Is there a telephone in the home?
There is a telephone provided in all Reunion Vacation Homes which may be used for local calls free of charge. Some homes will also provide free national (USA) calls. International calls are bared.

 

19.) Is a housekeeping service provided?
A housekeeping service can be provided, however there is an additional charge, which is not included in the rental rate. You can opt to have as many mid stay "trash n tidy" cleans as you like ranging from a daily maid service, to a single mid stay clean half way through your stay. 

20.) Are credit cards accepted?
We accept all major credit cards including Visa, MasterCard, American Express and Discover Card.

21.) What is your Cancellation Policy?

By making a reservation and payment the guest accepts and agrees to our terms and conditions which include the cancellation policy outlined below:

The rental deposit of 20% is non-refundable. All cancellations must be received in writing and are subject to the following penalty percentages of the total rental fee:

 20% from initial date of booking up to 45 days prior to the arrival date.
 50% if less than 45 days prior to the arrival date.
 75% if less than 30 days prior to the arrival date.
 100% if less than 15 days prior to the arrival date.


You are reserving a specific property for specific dates. The dates and the property cannot be changed, doing so would effectively be cancelling the original reservation, and so the cancellation policy would apply.
If the length of stay is reduced from the original dates, the cancellation policy will apply to the nights that have effectively been cancelled. Cancellations of the arrangement due to non-payment of the balance by the due date will result in a loss of all monies. All cancellations must be confirmed in writing.

 

22.) What about Baby Equipment?
Most properties provide complimentary use of a portable folding "Pack-N-Play" crib (which serves as a play pen as well), high chair and stroller. Optional full-size cribs and double strollers are available to rent for a fee. The crib or double stroller will be delivered prior to your check-in time of 4:00 pm and picked up from the property upon your departure.

 

23.) What about a BBQ grill?

Many of our properties have an outside summer kitchen complete with a Gas BBQ. Please check when booking that the home you have selected does indeed have one. A tank of propane is supplied but should it become necessary during the stay, it is the guests' responsibility to replenish. If the home does not provide one then a Gas BBQ grill can be rented and delivered to your home upon your arrival. A single tank of gas is included and all you’ll need to do is bring the ribs and BBQ sauce!

 

24.) What are Reunion Vacation Homes' Office Hours?

Our regular office hours are 9:00 am to 5:00 pm EST Monday through Sunday. Guests calling to place a reservation or those with general inquiries outside of office hours are able to leave messages on our voice-mail system. Reunion Vacation Homes will do its utmost to reply to all voice-mail messages within the next business day.

 

25.) If we have a problem with the home, what should we do?

During regular business hours, you may call us toll free at 1-866-314-7386 and speak directly to one of Reunion Vacation Homes' qualified personnel. All issues will be documented and addressed in a timely manner. To ensure your piece of mind, we additionally have a representative on-call 24/7 on our toll free number, to deal with any emergency situation within your Reunion home.

 

26.) What if I leave personal items behind?

In the event a guest may have left a personal item behind in the vacation home, we will do our best to locate it, however, the owner and the management company are not responsible for any losses. If the item is found, the guest will be advised and given the contact details of a local company which specializes in collecting & mailing package deliveries. The guest will be responsible for arranging collection and any cost incurred.

 

27.) Do I need to being toiletries?

Vacation rental properties “self catering” accommodations. We provide complimentary starter soap, toilet paper, and trash bags. Once these items are used, it is the Guest’s responsibility to replenish them.


28.) Do I need to pay for pool heat to have the Spa / Hot tub heated?

Yes. If you would like the spa to be heated you will need to order pool heating with your reservation. A spa or Hot Tub is not able to be heated on it's own. The spillover Spas are attached to the pool, using the same water. There is no option to only heat the spa since it is the same water as the pool.

When pool heating is chosen in this set-up, the pool and spa will be heated to a temperature around 80-84 degrees Fahrenheit. When the guest then turns on the spa mode, the system will automatically adjust the valves so that the water from the spa is returned back to the spa. This bypasses the pool, and so the spa will be heated so up to somewhere between 94 and 102 degrees Fahrenheit. If left in Spa mode the pool will not be getting any heated water and so the pool will cool down.

29.) Will heated pools cool down over night?

Yes, the pool heaters operate on a timer and are set to come in the morning and go off in the evening, there will be some cooling off overnight when the air temperature drops. In the coldest winter months heating the pool can be a problem, with the water temperature dropping down overnight. Florida has a temperate climate but we do get cold fronts coming in from the north that can bring overnight low temperatures in the 30's and 40's - these can last for several days. Unfortunately under these circumstances there is no way the pool heater will be able to keep the water at 84 degrees. Especially where pool heat is provided via an electrical heat pump, if the outside air temperature drops below 55 degrees Fahrenheit. Electric heating pumps do not operate effectively below this temperature, and failure of such devices to heat the pool to the desired temperature is outside of the Company’s control, and is regarded as an act of nature. Please note that cold weather does NOT constitute a mechanical failure and no refunds will be given for problems that are due to cold weather.

30.) How do I lock/unlock our home?