Common Questions about Vacation Rental Homes
By making a reservation and payment the guest accepts and agrees to our terms and conditions which include the cancellation policy outlined below:
The rental deposit of 20% is non-refundable. All cancellations must be received in writing and are subject to the following penalty percentages of the total rental fee:
- 20% from initial date of booking up to 45 days prior to the arrival date.
- 50% if less than 45 days prior to the arrival date.
- 75% if less than 30 days prior to the arrival date.
- 100% if less than 15 days prior to the arrival date.
You are reserving a specific property for specific dates. The dates and the property cannot be changed, doing so would effectively be cancelling the original reservation, and so the cancellation policy would apply.
If the length of stay is reduced from the original dates, the cancellation policy will apply to the nights that have effectively been cancelled. Cancellations of the arrangement due to non-payment of the balance by the due date will result in a loss of all monies. All cancellations must be confirmed in writing.
Yes. If you would like the spa to be heated you will need to order pool heating with your reservation. A spa or Hot Tub is not able to be heated on it’s own. The spillover Spas are attached to the pool, using the same water. There is no option to only heat the spa since it is the same water as the pool.
When pool heating is chosen in this set-up, the pool and spa will be heated to a temperature around 80-84 degrees Fahrenheit. When the guest then turns on the spa mode, the system will automatically adjust the valves so that the water from the spa is returned back to the spa. This bypasses the pool, and so the spa will be heated so up to somewhere between 94 and 102 degrees Fahrenheit. If left in Spa mode the pool will not be getting any heated water and so the pool will cool down.